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Frequently Asked Questions

When can I register for conference?

Conference registration opens April 21 at 10 am.

What information do I need to register?

• *AWC member login ID
• *AWC member password
• Credit card for hotel reservations
• Decide which pre-conference workshop you want to attend (if any)

*If you forgot your password or login ID, please contact awctechsupport@awcnet.org.

Will I receive a registration confirmation?

For registrations made on-line, you'll receive a confirmation sent to the email you gave us when you registered. If you do not receive a confirmation within 2 days, please do not hesitate to call 360-753-4137.

What is the dress code?

Pack plenty of comfortable casual clothes for all workshop sessions and social events.

Is there a registration deadline?

You may register on-line at any time – there is no cut-off date. However, if you register by May 28 you receive the early discounted rate.

What does my registration fee include?

Full conference registration packages include:

• Name badge
• Conference bag
• All conference sessions (separate fee for pre-conference sessions)
• Tuesday Welcoming Reception
• Wednesday Governor's Lunch, Northwest Museum of Arts & Culture Reception
• Thursday Municipal Excellence Breakfast, Networking Lunch, Exhibit Reception
• Friday Exhibit Breakfast
• Fun Run & Walk
• Annual business meeting

What is the registration fee if I would like to bring someone?

There is a $50 guest conference registration fee, which includes all meals and receptions. If a guest wants to attend the wine tour, they will need to purchase a ticket.

What is the registration fee?

Will I be refunded if I have to cancel my registration?

The cancellation fee is $125 if your cancellation is received by June 8, 2009. Full payment is expected for cancellations made after June 8, 2009.

Hotel Information

How do I make my hotel reservations?

AWC has incorporated hotel room reservations into our registration process to create a one-stop, on-line registration system. To receive the AWC rate at the participating hotels, you must book your hotel room through AWC's on-line registration system.

How do I reserve a hotel room for a person who is not yet registered for the Conference?

You cannot reserve a hotel room for someone who is not registered for the conference.

Why can’t I just call the hotels directly?

You no longer need to call the hotels to book sleeping rooms for the Annual Conference. The hotels with AWC room blocks will not take phone reservations. Those who register early will have first choice of hotels.

Why is the May 28 deadline important?

In order to take advantage of the AWC rates for these hotels, you must make your reservation before Thursday, May 28. After that date, AWC will release any unsold rooms at the Red Lion Hotel at the Park. AWC will hold the block of rooms at the Doubletree Spokane City Center until the conference. If a city official wants to reserve a hotel room after May 28, they must call the Red Lion themselves to see if there is space available. However, the AWC rate will no longer be available and city officials will have to pay a higher room rate.

Hotel Cancellation

Hotel rooms can be cancelled through AWC with no penalty until June 19. After June 19, AWC will no longer accept cancellations and you must cancel the room directly with the hotel. If the hotel is not able to re-sell the room, you may be charged for the cost of the room.

NOTE: The hotels will not accept phone reservations before May 28. The Doubletree Spokane City Center will not accept phone reservations at all.

Is there a headquarters hotel?

Doubletree Spokane City Center is the headquarter hotel, adjacent to the Spokane Convention Center. The Red Lion Hotel at the Park is 1/4 mile from the Spokane Convention Center.

What if the hotel I want to stay in is sold out?

Please do not call the hotels directly. If the hotel you want to stay in is sold out, you can contact DeAnn Hartman at deannh@awcnet.org to be placed on the waiting list for that hotel.

How do I make changes to my hotel reservation?

Please do not call the hotels directly. If you have changes to your hotel reservation, please contact Eunice Gonzalez at euniceg@awcnet.org or April Petersen at aprilp@awcnet.org with your changes.